AI call centre

The call centre, without the call centre bill.

Routine questions answered, appointments booked and complex calls handed to your people with a summary. Every caller answered in seconds and on record.

Hear it answer on 09 886 9663

Answered in seconds

Picks up in seconds, on the first ring. No hold, no queue. Answers every call, day and night, including weekends and public holidays.

Routed by location

Callers are sent to the right branch, team or person.

Records built in

Every call recorded, transcribed and summarised in the dashboard. Calls or enquiries can be scored or attributed to revenue.

When an AI call centre makes sense

If you run several locations, a busy 0800 line or a team that spends the day answering the same questions, an AI call centre takes the volume and leaves your people the calls that need a human.

AlumiAI answers, identifies what the caller needs and either resolves it, books it or puts them through.

On the same hours and the same call volume, an AlumiAI agent costs less than a human answering service.

See the enterprise page for multi site setups. Enterprise pricing is based on call volume and branches. You get a quote within one business day.

Hear a demo agent · See pricing

The numbers

What $199 a month covers.

On the same hours and the same call volume, an AlumiAI agent costs less than a human answering service.

	AlumiAI agent	Human answering service
Monthly plan	From $199 NZD	Compare your provider's quote for the same hours and call volume
Setup fee	$499 NZD, waived when paying annually	Check the provider's setup and training fees
Usage and numbers	Published rates on the pricing page	Check included usage and additional call charges
Hours	Day and night, weekends and public holidays	Set by the roster
Pick up	Seconds, first ring, no queue	Depends on who is free
Calls at once	Several	One per person
Records	Every call recorded, transcribed and summarised	Check which records your provider includes
Channels	Calls, SMS, WhatsApp, iMessage, social DMs, website chat and voice	Phone
Setup	Live within 24 hours of a 15 minute call	Onboarding and training
Contract	Monthly, no lock in	Varies

Which calls can an AI call centre handle?

Start with the calls your team handles repeatedly: service questions, approved prices, appointment requests and follow ups. AlumiAI answers using your business information and takes the next step while the caller is on the line.

It can book an appointment, collect an enquiry or transfer the caller. Urgent or complex calls go to a person with a summary. Your people keep the conversations that need them rather than becoming a backup message taking service.

The same agents can ring back missed callers, chase quotes, confirm appointments and reactivate past customers. Inbound coverage and outbound follow up are different workflows that you approve for your business.

What happens when several customers call at once?

AlumiAI takes several calls at once. It picks up in seconds on the first ring with no hold and no queue. Coverage includes nights, weekends and public holidays rather than ending when a roster ends.

Each conversation uses the same approved business information but responds to the caller's question. The agent identifies what the caller needs, resolves what it can and transfers to the right branch, team or person when needed.

For a central 0800 or 1800 number serving multiple branches, use the Enterprise page. That is where we cover toll free numbers and location routing. This page explains the call handling model, not a second version of the enterprise number offer.

How do you measure the work a call centre agent does?

Every call is recorded, transcribed and summarised in your dashboard. Text and email summaries keep your team informed after the conversation. The record shows what the caller asked and what the agent did.

Calls or enquiries can be scored or attributed to revenue. That lets you review conversations alongside the work they lead to instead of treating call volume as the only useful measure. It is a capability, not a promise of a particular revenue increase.

Enterprise pricing is based on call volume and branches. Compare costs on the same hours and the same call volume. Bring your routing needs and existing arrangement to the first call so the quote reflects the operation you actually run.

One 0800 or 1800 number for several branches?

Enterprise covers toll free numbers and location routing. Pricing is based on call volume and branches.

Explore Enterprise call routing

How AlumiAI works

Answer. Route. Follow up. Measure.

Four jobs every enquiry needs done. One agent does all four, on every channel, at any hour.

Answer

Every call, text and DM picked up in seconds. Day, night and weekends.

Route

Booked into your calendar, put through to the right person or sent to the right branch.

Follow up

Missed calls rung back. Quotes chased. Reminders sent. Old customers welcomed back.

Measure

Every conversation recorded, summarised and scored, so you know what each one was worth.

See how it works

In use today

Real businesses. Working agents.

QP Building Wash

An AI receptionist provides quotes over the phone. Website voice and chat agents provide quotes too.

See the QP Building Wash build

GoldnThread

Voice and chat agents plus a receptionist field calls and messages, qualify leads, provide quotes, book demo appointments, follow up leads and make outbound cold calls for appointment setting.

See the GoldnThread build

iENTR

Voice and chat agents plus a receptionist field calls and messages, qualify leads, provide quotes, book demo appointments, follow up leads and make outbound cold calls for appointment setting.

See the iENTR build

Questions

AI call centre questions, answered.

Can it replace our outsourced call centre?

For most routine calls, yes. Complex calls are transferred to your team with a summary.

Do you provide 0800 and 1800 numbers?

Yes. Toll free numbers in New Zealand and Australia, routed by location.

How is it priced?

Enterprise pricing is based on call volume and branches. Request a quote on the enterprise page and you get a quote within one business day.

Do we get call recordings?